kfbd's Privacy Policy
We take your personal information very seriously. Read this policy to learn how your information is collected, used, and kept secure.
This Privacy Policy may be updated at any time. The latest version will always be published on this page.
Introduction & Scope
This Privacy Policy ("Policy") is established by the organisation operating the kfbd platform ("we", "us"). It applies to our website, mobile version, and all related services.
1.1 Purpose of This Policy
kfbd believes that user privacy is a fundamental right. The main purpose of this policy is to clearly inform you which information is collected when you use our platform, how it is processed, and what rights you have over your information.
By creating an account or using our services, you are considered to have accepted the terms of this policy. If anything is unclear, please contact our support team.
1.2 Who This Applies To
This policy applies to all of the following individuals:
- All active account holders registered with kfbd
- Visitors who browse the site without creating an account
- Anyone who contacts our customer support team
- Individuals who participate in our promotional activities
What Information We Collect
kfbd collects only the information necessary to operate our services properly. The types of information are described by category below.
2.1 Identity Information
During account registration we collect:
- Full name
- Date of birth (for age verification — only those aged 21 and above may open an account)
- Email address
- Mobile number
- Username and password chosen by the user (passwords are stored in encrypted form; we never store plain-text passwords)
2.2 Financial Information
To process transactions we store your mobile banking account number (bKash, Nagad, Rocket, Upay). We do not store any bank card details, CVV, or full card numbers.
The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳800. Logs of all transactions are retained for a set period for security and fraud prevention purposes.
2.3 Technical Information
When you use our platform, the following information is collected automatically:
- IP address and device type
- Browser name and version
- Operating system
- Cookie and session data
- Page visit time, duration, and navigation path
- Referral source (where you came from before reaching our site)
2.4 Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we store bet amounts, win/loss history, preferred game categories, and patterns of activity on the platform.
Purpose of Using Information
kfbd uses collected information only for specific, transparent purposes. Those purposes and their applicable legal basis are set out below.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Creating, verifying, and managing accounts | Performance of Contract |
| Transaction Processing | Completing deposit and withdrawal processes | Performance of Contract |
| Security & Fraud Prevention | Detecting suspicious activity, protecting accounts | Legitimate Interest |
| Customer Support | Providing assistance via live chat and email | Performance of Contract |
| Age Verification | Confirming accounts belong to users aged 21 and above only | Legal Obligation |
| Service Improvement | Analytics to improve the platform experience | Legitimate Interest |
| Communications & Notifications | Important system messages and information about offers | Consent / Legitimate Interest |
Cookie Policy
The kfbd website uses cookies and similar technologies to improve your browsing experience.
4.1 Essential Cookies
These cookies are essential for the basic functionality of the website — such as keeping login sessions active, temporarily storing form data, and managing security tokens. Disabling these cookies will prevent the site from working properly.
4.2 Analytical Cookies
We collect statistical data to understand how users interact with our site. This data is not personally identifiable and is used solely to improve the quality of our service.
4.3 Preference Cookies
These cookies remember your preferences — such as language selection and display settings — so you do not have to reconfigure them each time you visit the site.
4.4 Cookie Controls
You have the right to disable or delete cookies at any time through your browser settings. Please note that disabling essential cookies may prevent some features of our platform from working correctly.
Information Sharing & Third Parties
kfbd does not sell or rent your personal information. Information may be shared in the following limited circumstances:
5.1 Payment Processors
To complete transactions we share the necessary information with bKash, Nagad, Rocket, and Upay. Each payment provider is governed by its own privacy policy and is obligated to follow its own security standards.
5.2 Technology & Game Providers
Our game providers — including Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft — process certain gaming data. This data is used solely for operating the games, and these providers comply with international data protection standards.
5.3 Legal Authorities
Where required by law, or where necessary to investigate fraud or illegal activity, we may provide the required information in response to a valid request from a competent authority. In such cases we will always share only the minimum information necessary.
5.4 What We Never Do
- Sell your personal information to advertisers or marketing agencies
- Transfer unnecessary information to third parties without your consent
- Lease user information to other organisations
- Transfer information internationally without security safeguards
Information Security Measures
kfbd uses industry-standard technologies and practices to protect your information.
6.1 SSL Encryption
Our entire platform is secured with SSL/TLS encryption. All data transferred between your browser and our servers is encrypted, preventing third parties from reading it.
6.2 Password Protection
Your password is never stored in plain text. We use strong cryptographic hashing algorithms, meaning our staff cannot view your password either.
6.3 Access Controls
Your account information can only be accessed by authorised staff and only for specific purposes. All internal access is logged and reviewed regularly.
6.4 Security Monitoring
Our systems are continuously monitored to detect suspicious activity. In the event of unusual login attempts or transactions, the account may be temporarily suspended.
Your Rights
As a kfbd user, you have the following rights over your personal information:
-
Right to Access You may submit a request to find out what information we hold about you.
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Right to Rectification You may request that incorrect or incomplete information be corrected.
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Right to Erasure In certain circumstances you may request that your information be deleted.
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Right to Restrict Processing In certain cases you may request that the processing of your information be limited.
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Right to Object You may object to marketing communications at any time.
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Right to Data Portability You may request to receive your information in a structured format.
How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. We will aim to respond to your request within 30 working days. We may ask for certain information to verify your identity.
Data Retention Period
We retain your information only for as long as necessary.
8.1 Active Accounts
All information required to provide the service is retained while your account remains active. If you request account closure, information beyond what is required to meet legal obligations will be deleted as soon as reasonably possible.
8.2 Financial Transaction Records
Financial transaction records may be retained for a set period after account closure for fraud prevention and legal compliance purposes.
8.3 Inactive Accounts
Information belonging to accounts that have been inactive for an extended period is reviewed periodically for security reasons. Inactive accounts may be closed with adequate advance notice.
Minor Users
9.1 Age Restriction Policy
kfbd is for users aged 21 and above only. We do not knowingly collect or store any information from individuals under the age of 21.
We collect date of birth at registration for age verification. If we are informed that a minor is using our platform, we will immediately close the relevant account and delete that individual's information.
9.2 How to Report
If you become aware of an account belonging to a minor, please notify our support team immediately. We will take the necessary action promptly.
Policy Changes and Updates
10.1 Notice of Changes
We reserve the right to update this privacy policy at any time. For significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email
- A clear message will be shown when you log in to the platform
- The update date will be mentioned at the top of this page
10.2 Acceptance of the Updated Policy
If you continue using the platform after receiving notice of changes, you will be considered to have accepted the updated policy. If you do not agree to the new policy, you may request to close your account.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team.
24/7 support — in Bengali and English
Chat with us directly on live chat or email us: [email protected]
Response Time
For privacy-related requests, we try to respond as quickly as possible. Complex requests may take up to 30 business days. You will get the fastest response through our 24/7 live chat.
Related Documents
Visit the pages below for our other policies and information:
- Terms & Conditions — Full terms of service use
- Responsible Gaming — Safe gaming practices and self-restriction information
- FAQ — Answers to common questions
- About Us — Introduction to the kfbd platform